Every year we like to look back on what posts hit home the most for our readers, and this year is no exception. 2011 was a year of ups and downs, with Google’s Panda shift effecting SEO’s, big changes from established social networks and new companies trying to carve themselves a piece of the pie. Our top five blogs reflect many of these ups and downs as well as many other practical pieces of advice for eCommerce marketers. Check them out below and let us know some of the top things you learned this year in the comments.
5. Providing Exceptional Customer Service
Arianna starts off the top blogs list this year was a post she wrote only 2 months ago about providing excellent customer service. She provides four tips you can use as a customer service manager to hopefully spur your team on to providing better service to your customers.
4. Six Tips for Gaining Twitter Follower
Twitter became increasingly popular this year with millions more people and businesses joining the service, as well as a lot of traction from the media and celebrities. This post helped provide tips for gaining followers on Twitter and helped to build out your personal network.
3. Best Practices for Ecommerce Upselling
Another post from earlier in the year, Joelle wrote a whole bunch of great tips on how to increase your ecommerce sales team’s ability to upsell customers. This is especially relevant in today’s marketplace where almost every company is making the transition into the online world.
2. How Google Makes Their Money
Just a simple infographic, this post made its way around the social networks as it showed in design form how Google makes money from its keywords. It was extremely interesting to see that some keywords can cost up to 50 dollars per click. Check it out if you haven’t seen it.
1. The Top Nine Social Media Sites for Website Traffic
The number one post this year was one that collected the many different social networks currently making a splash and broke down the nine best ones for traffic to your site. It was well received and started a lot of conversation on which were better and why.
So there you have it, another year gone by. Hope you enjoyed our posts here at the eCommerce and Entreprenuership blog, and we look forward to connecting with more of you next year as well. Make sure to leave a comment if there is a topic that you would like us to cover in more detail next year. Here’s to a great 2012!