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Oh, Those Customers – Five Great Customer Responses

Posted on June 17, 2010 by Sean

Here at PlumberSurplus.com – we love customers. No, seriously – we love our customers. Working in Customer Service gives us the opportunity - nay, privilege to interact with literally thousands of personalities each month.

It’s awesome.

From time to time, we get together to discuss the “gems” we’ve accumulated throughout our months of helping customers. We gather in the conference room and swap stories like baseball cards. Here’s a few we’ve collected from our recent “gem-jam.”

1) Customer responded to his account update email with the Taco Bell nutritional value menu.

Our customer was either hungry or set on proselytizing the nutritional values (or lack thereof) of delicious and convenient Mexican fare.

2) On St. Patrick’s day – a wonderful Irish customer bid Hannah adieu by sending her off with a traditional Irish blessing.

 “May those who love us, love us,
  And those who don't love us,
  May God turn their hearts
  And if he can't turn their hearts,
  May he turn their ankles
  So we will know them by their limping!”

3) A valued customer used "A as in abstinence." To better clarify the spelling of his name.

    I think we’ll leave it at that.

4) A customer once asked if we delivered to the moon. We informed him that we shipped primarily with UPS and sadly, the moon was outside of their delivery area.


5) "Thank you for calling PlumberSurplus.com this is Joelle"..."what’s your name?"..."Joelle"...."What?"....'My name is Joelle"...."Your name is Jello?"...."No, Joelle"....."Oh whatever I don’t even care, YOU SENT ME A BROKEN TUB..."

Personally – I think Jello makes every situation better.


 


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