Recently, we had some interns helping us review our policy pages. Overall both I and the interns thought it was a pretty interesting project and we will certainly be making some necessary changes to our policies. Specific changes include: making our policies more readable, more user friendly, and displaying the most valuable information in an easy to read layout.
Before we set out on this project we knew that our policies had not been updated in a while, and we were interested in how we stacked up against competitors and other Internet retailers. We focused on what was displayed in others policies, the terms of their policies and how strictly they where enforced. We also paid particular attention to what was enforced and why some policies seemed more flexible than others, and of those policies which ones were clear sticking points for merchants. With that in mind we decided that our onslaught of interns would be perfect for the job of researching website policies and providing us with some recommendations.
Having this information is not only important, legally, but it is also important to keep transparency between our staff and consumers. When imperative information is made public upfront it ensures that we are properly servicing our customers and in turn giving them the ability to serve themselves.